Delete your data
Delete your account in the game (immediate)
- Open the game and sign in;
- Click your name in the top bar to open your account;
- Click “Delete account…” at the bottom;
- Type your name (and your password, if you signed up with email) and click “Delete forever”.
Can't sign in? Write to us
If you played as a guest and lost access, or can no longer sign in, write to support@example.com — ideally from the email linked to your account — with your in-game name and world. Once we have verified the request, we will delete your data within 30 days and let you know.
What happens when you delete your account
- Your email, Google and Facebook sign-ins are deleted immediately, every device is signed out, and the account can never be signed in to again;
- Your lord remains in the game world (other players' lands and battle reports depend on it) under the name “Departed lord” and leaves its alliance (a leader hands over to an officer, or else the earliest member);
- Your name is replaced in battle reports and alliance chat where it is stored, though a few historical snapshots may still contain the name used at the time;
- Items you bought and the cosmetics you wear are deleted with the account and cannot be moved to another account; orders are kept as accounting law requires, but unlinked from you;
- Your forum topics and replies stay, with the author shown as “A departed player”; the details attached by the Feedback button and your upvotes are deleted. To remove your posts as well, delete them on the forum before deleting your account, or write to us;
- Deletion cannot be undone.
If you signed in with Facebook
Removing Throne of the Grey Tide in Facebook's “Apps and Websites” settings only stops it from using your Facebook sign-in; it does not delete your game data. To delete your data, delete your account as described above or write to us.