Refund Policy
Throne of the Grey Tide is free to play; we only sell cosmetics and expansion passes. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders: Paddle charges you and issues refunds, and its buyer terms and refund policy also apply. This page sets out the refunds we promise you, together with section 4 of our Terms of Service.
1. No-questions-asked refunds within 14 days
- Within 14 days of paying, you can ask for a full refund without giving a reason.
- How: use the link in your payment receipt, or go to paddle.net, to ask Paddle, or write to us at support@greytidegame.com with your account's email and which purchase it was.
- The money goes back to the card or account you paid with; how long it takes depends on your bank.
2. A refund takes the items back
- When a purchase is refunded, the items it gave are removed from your account, and taken off if you were wearing them.
- If you refund an expansion pass, the rewards you claimed on its paid quest track are taken back too; rewards from the free track stay.
3. After 14 days
After 14 days we still refund real problems: a double charge, a payment whose items never arrived, or an item that does not show and cannot be fixed. Write to us and we will refund once we have checked.
4. Repeated refunds
If an account gets 3 refunds within 365 days, the store stops selling to it for a while, until the earlier refunds are more than 365 days old. You can still play and wear what you already own.
5. Chargebacks
If, instead of asking us or Paddle, you have your bank reverse a payment (a chargeback), the items from that purchase are taken back and the store closes for that account. If you want your money back, please ask us first: within 14 days no reason is needed. If a chargeback was a mistake, please write to us.
6. Local law
Where the law where you live gives you more rights (for example consumer rights in the EU and the UK), those rights apply.